In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. This personal data comprises:
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care.
We will process personal data that we hold about you in the following way:
We will retain your dental records while you are a practice patient. If you cease to be a patient, we will continue to hold them for at least another eleven years, or in the case of children until they reach the age of 25, whichever is the longer.
Personal data about you is held in the practice's computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system has secure audit trails and we back up information on every working day.
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Disclosure will take place on a "need-to-know" basis. Information will only be given to those individuals/organisations who need to have it in order to provide care to you and for the proper administration of Government (whose personnel are also covered by strict confidentiality rules). The recipient will only be given the information that they need to know for these purposes.
In very limited circumstances or when required by law or by a court order, personal data may have to be disclosed to a third party not connected with your dental care. In all other situations, disclosure that is not covered by this Policy will occur only when we have your specific consent. Where possible you will be informed of these requests for disclosure.
You have the right to access the data that we hold about you and to receive a copy. Access may be obtained by making a request in writing. We will levy a fee of £10 for records that are copied. If a request is made to copy x-rays, an extra charge of £40 will be made. We will provide a copy of the record within 40 days of receipt of the request and fee and an explanation of your record should you require it.
If you move to another dental practice we may (at our discretion) loan original x-rays and provide copy notes direct to that practice free of charge on receipt of a written request from them to do so.
If you do not wish personal data we hold about you to be disclosed or used in the way that is described in this Policy, please discuss the matter with your dentist. You have the right to object, but please remember that this may affect our ability to provide you with dental care.
Dental Practices across the UK were allowed to open their doors to patients on the 8th June and we are pleased to announce The Rightwell East Dental Practice is open to offer a limited range of dental treatments.
The treatments available depend on the official advice of the Government and Chief Dental Officer for England.
Prioritising patients in need
The Rightwell East Dental practice is open to see patients, however, due to strict social distancing protocols and limitations of PPE, we are only able to see emergency patients who have been phone triaged by our team. People in the greatest need of seeing a dentist will be seen first and we will prioritise all emergency appointments before any routine appointments are made.
Please do not visit the practice without a pre-arranged appointment, as you will not be seen. In the interest of safety to our staff and other patients, only patients that have been triaged on the telephone will be offered an appointment to attend the practice.
If you have a routine appointment scheduled at the practice in the future please call us on 01733 333990 prior to attending as this may have to be rescheduled in line with government guidance.
Speak to us if you need support
Please continue to call us for advice about any dental issues. Our teams are always available to offer you support by phone and will advise when you may be able to be seen if you are in pain.
Protective measures in practice
Our first priority is always the wellbeing of our patients and colleagues. We have made some changes in our practices to ensure your safety. Our reception team will explain these to you when the appointment is made.